Shipping

We carefully prepare every order with attention and care before it leaves our studio or trusted production partners.

Processing Time: Most orders are processed within 2–5 business days, although processing times may vary depending on the product.

Once your order ships, you'll receive a confirmation email with tracking information (when available) so you can follow its journey.

Delivery

🚚 Where do you ship?

We currently ship within the United States. As Simply Zen Vibe grows, we hope to expand to additional countries.

📦 How long does shipping take?

Delivery times vary depending on your location and the items ordered. Estimated shipping times will be shown during checkout whenever possible.

📬 Will I receive tracking information?

Yes! If tracking is available for your order, you'll receive a shipping confirmation email with your tracking number as soon as your package is on its way.

Returns & Exchanges

We want you to love your Simply Zen Vibe purchase. 🌸

Because many of our products are made to order or produced in small batches, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery. We'll be happy to review the issue and, when appropriate, arrange a replacement or refund.

To request assistance, please visit our Contact Us page or email us at our customer support email address. Please include your order number, a description of the issue, and clear photos of the item and packaging so we can help you as quickly as possible.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow several business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Cancellations

Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once production has begun. Please contact us as soon as possible if you need assistance with an order.

Need Assistance?

If you have any questions about your order, shipping, or returns, we're always happy to help. Visit our Contact page or send us an email Support@SimplyZenVibe.com, and we'll respond as quickly as possible.

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